Saving Brick-and-Mortar Fashion Retail:The Impact of ‘Consumer-Engaged’ Retail-tainment on Store Perceptions and Store Loyalty.
KCI.
As the interest in experiential retail continues to grow, several U.S.-based fashion brands are creating and offering ‘consumer-engaged’ retail-tainment, which involves entertaining activities and events within the brick-and-mortal retail space that consumers can participate in. This study aims to investigate the impact of consumer-engaged retail-tainment on consumers’ store perceptions (i.e., perceived store value, store innovativeness, store entertainment, store distinctiveness) and store loyalty in the context of a fashion retail store. The moderating effect of market mavenism was also assessed in the relationship between store perceptions and store loyalty. Data were…
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